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Case studies

Trabix granizados

We built their website with the interactive menu for ordering on WhatsApp, the AI agent that handles those orders, and the CRM where the whole operation runs.

  1. WhatsApp orders answered on the spot

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    The problem

    Orders came in over WhatsApp and were answered by hand. With many messages at once replies were slow, and some customers who wanted to order right then were left waiting.

    What we did

    An AI agent handles Trabix's WhatsApp. It knows the menu, available flavors, prices, promotions and wholesale tiers, and reads them from the same system where Trabix manages them. It builds the order, works out shipping, applies referral codes and, when something needs a person, hands the case to the team.

    Outcome

    Every customer gets a full quote without waiting for someone to be free, at any hour, and closed orders land in the CRM on their own. The CRM inbox screenshots show test conversations.

    WhatsApp orders answered on the spot — 1WhatsApp orders answered on the spot — 2WhatsApp orders answered on the spot — 3WhatsApp orders answered on the spot — 4WhatsApp orders answered on the spot — 5WhatsApp orders answered on the spot — 6

  2. The whole operation in one place

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    The problem

    Conversations, contacts, sales, production and accounts lived in different places: chats on one side, a separate app for finances. Knowing what sold or what was left in a batch meant cross-checking by hand.

    What we did

    A custom CRM that brings together the WhatsApp inbox, contacts, invoiced sales, production batches, fixed, variable and one-off expenses, finances, reports and the ambassador program with its commissions and discounts. It is wired to the WhatsApp agent: sales closed in the chat are recorded on their own, and the prices and flavors changed in the CRM are the ones the agent quotes.

    Outcome

    One source for running the business and keeping the books. What sells on WhatsApp shows up in sales and finances without retyping, and wholesale customers get their invoice on WhatsApp as soon as the order is accepted. The CRM screenshots show test data: sales, costs, commissions and figures are fictional.

    The whole operation in one place — 1The whole operation in one place — 2The whole operation in one place — 3The whole operation in one place — 4The whole operation in one place — 5The whole operation in one place — 6The whole operation in one place — 7The whole operation in one place — 8The whole operation in one place — 9The whole operation in one place — 10The whole operation in one place — 11

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